Terms and Conditions

Welcome to Timeless Heritage! These terms and conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. General Information

The website timelessheritage.co.uk is owned and operated by Timeless Heritage Ltd, registered in England under company number 16261084. Our registered office is at Blake House, 18 Blake Street, York, YO1 8QG. For any questions, please contact us at info@timelessheritage.co.uk. 

2. Use of the Website

By accessing or using the website, you agree to:

• Use the website in accordance with these Terms and Conditions and for lawful purposes only.
• Not to engage in any activity that could harm, disable, overburden, or impair the website or interfere with other users' use of the website.
• Not to use the website for any fraudulent or illegal activities, or to transmit harmful content, including viruses or malware.

3. Products and Services

We offer the following services on our website:

• Jewellery buying and selling: We purchase various types of jewellery, including gold, silver, platinum, and costume jewellery.
• Valuations and Appraisals: We provide professional valuations for jewellery and other valuable items.

We make every effort to ensure the products and services offered on our website are described accurately. However, we do not guarantee that the descriptions, prices, or other content is completely accurate, error-free, or up to date.

4. Prices and Payments

All prices listed on the website are in GBP (£). We reserve the right to change prices at any time without notice.

For purchases made through our website, payment must be made in full before the order is processed. We accept payment via [Insert payment methods, e.g., credit/debit card, PayPal, etc.]. By placing an order, you confirm that the payment method is valid and that you have authorisation to use it.

5. Returns and Refunds

For items sold to us, please note that all sales are final. We do not offer returns or refunds on items once they are accepted by our team, except in cases where the items do not meet the agreed terms (e.g., condition or value discrepancy).

For purchases from our online store (if applicable), you have the right to return items within 14 days from the date of delivery. Items must be unused and in their original packaging. Please refer to our Returns and Refund Policy for further details.

6. Intellectual Property

All content on this website, including text, images, logos, videos, and graphics, is the property of Timeless Heritage Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any part of the website content without prior written consent.

7. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website.

8. Limitation of Liability

To the fullest extent permitted by law, Timeless Heritage Ltd will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, the purchase of our products, or the provision of our services. We are not responsible for any loss or damage caused by your reliance on the information provided on our website.

9. Indemnification

You agree to indemnify, defend, and hold harmless Timeless Heritage Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of your use of the website, your breach of these Terms and Conditions, or any violation of applicable law.

10. Links to Third-Party Websites

Our website may contain links to external websites. These links are provided for your convenience. We are not responsible for the content, privacy practices, or terms and conditions of these third-party sites.

11. Termination

We reserve the right to suspend or terminate your access to our website at any time without notice if you breach these Terms and Conditions. Upon termination, all rights and licences granted to you will immediately cease.

12. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date. We recommend reviewing this page periodically to stay informed about our terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Timeless Heritage Ltd
Email: info@timelessheritage.co.uk