Privacy Policy

At Timeless Heritage (accessible from timelessheritage.co.uk), we respect the privacy of our visitors. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to protect your personal data.

1. Information We Collect

We collect personal information that you provide directly to us when you interact with our website. This may include:

• Personal Identifiable Information (PII): Name, email address, phone number, etc.
• Transaction Information: Details of purchases or services you request from us.
• Technical Data: IP address, browser type, device information, and browsing activity on our site (through cookies).

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your orders or requests for products and services.
• To communicate with you, including responding to enquiries or sending order-related updates.
• To improve our website, products, and customer service based on your feedback and usage data.
• To send marketing communications (only if you have opted in to receive such emails).

3. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your personal information and ensure it is handled securely. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4. Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files that are placed on your device to collect information. You can choose to disable cookies through your browser settings, but please note that doing so may affect certain functionalities on the website.

5. Third-Party Disclosure

We do not share, sell, or rent your personal information to third parties, except when required by law or as necessary to fulfil your orders (e.g., payment processors, delivery companies).

6. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of any inaccuracies in your personal data.
• Erasure: Request deletion of your personal data (subject to certain conditions).
• Opt-out: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the emails or contacting us directly.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Timeless Heritage
Email: info@timelessheritage.co.uk