Return and Refund Policy

At Timeless Heritage, we aim to provide excellent service and quality products. Our Refunds and Returns Policy outlines how we handle returns, refunds, and exchanges for items bought from us or sold to us, whether it’s jewellery, antiques, vintage, or modern collectibles. Please read the details below to understand how our policy works.

1. Items Sold to Us

If you decide to sell jewellery, antiques, or any other item to Timeless Heritage through our website or in person, please note that all sales are final. Once we have purchased an item, we cannot offer returns or refunds. We encourage you to carefully consider your decision before proceeding with the sale.
If you have any questions about the item you're selling, feel free to get in touch with us before finalising the sale.

2. Purchases from Our Online Store

For items bought from our online store, we offer the following refund and return policy:

• Eligibility for Return: You may return your purchase within 14 days from the date of delivery, provided the item is unused, in original condition, and in its original packaging.
• Return Process: To initiate a return, please contact us at [Insert Contact Email] with your order number and the item you wish to return. We will send you instructions for returning the item.
• Refunds: Once we have received the returned item and confirmed it meets the conditions above, we will issue a refund to your original payment method within 14 days.
• Return Shipping Costs: The cost of return shipping will be your responsibility, unless the item is faulty or incorrect, in which case we will cover the return shipping costs.

3. Faulty, Damaged, or Incorrect Items

We take great care in packaging and sending your items, but if you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of receiving the product.

• We will arrange a return and offer you either a replacement or a full refund (depending on stock availability).
• We will cover the return shipping costs for faulty or incorrect items.

4. Exchanges

We offer exchanges on items purchased from Timeless Heritage online, provided that the value of the item you wish to exchange is the same or higher than the original purchase price.

• If the exchange item has a higher value, you will be required to pay the price difference.
• To request an exchange, please contact us within 14 days of receiving your order. The item must be unused, in original condition, and in the original packaging.
• Any shipping fees for exchanges are the responsibility of the customer, unless the item is faulty or not as described.

5. Non-returnable Items

The following items are non-returnable:

• Custom-made or personalised items.
• Items purchased at auction.
• Sale or clearance items.

6. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please don't hesitate to contact us:

Timeless Heritage
Email: info@timelessheritage.co.uk